{"id":3498,"date":"2023-11-16T09:27:20","date_gmt":"2023-11-16T08:27:20","guid":{"rendered":"https:\/\/www.creativ.net.pl\/?page_id=3498"},"modified":"2023-11-16T09:30:42","modified_gmt":"2023-11-16T08:30:42","slug":"reklamacje","status":"publish","type":"page","link":"https:\/\/www.creativ.net.pl\/en\/reklamacje\/","title":{"rendered":"Complaints"},"content":{"rendered":"<style>.kb-row-layout-id3498_52ca22-68 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3498_52ca22-68 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3498_52ca22-68 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id3498_52ca22-68 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id3498_52ca22-68 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id3498_52ca22-68 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3498_52ca22-68 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column3498_904372-9f > .kt-inside-inner-col,.kadence-column3498_904372-9f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3498_904372-9f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3498_904372-9f > .kt-inside-inner-col{flex-direction:column;}.kadence-column3498_904372-9f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3498_904372-9f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3498_904372-9f{position:relative;}@media all and (max-width: 1024px){.kadence-column3498_904372-9f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3498_904372-9f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3498_904372-9f\"><div class=\"kt-inside-inner-col\">\n<h3>At Creativ.net.pl we care about our clients' satisfaction<\/h3>\n<p>Despite our best efforts, sometimes there may be situations where a product does not meet expectations or has defects. If you encounter such a problem, we are here to help you.<\/p>\n<h3>Complaint procedure<\/h3>\n<h4>1. notification of complaint<\/h4>\n<p>If you consider that the product you have received is faulty or not as described, please contact us by email: <a href=\"mailto:sklep@creativ.net.pl\" target=\"_new\" rel=\"noopener\">sklep@creativ.net.pl<\/a> or via the contact form on our website. Please provide the following information in your application:<\/p>\n<ul>\n<li>Order number<\/li>\n<li>Description of the problem<\/li>\n<li>Pictures of the damaged product (if applicable)<\/li>\n<\/ul>\n<h4>2. assessing complaints<\/h4>\n<p>Once we have received your application, our team will carefully review the case and contact you to discuss the next steps. This process usually takes up to 14 working days.<\/p>\n<h4>3. solving the problem<\/h4>\n<p>If your complaint is found to be valid, we will offer one of the following solutions:<\/p>\n<ul>\n<li>Product repair<\/li>\n<li>Replacement with new product<\/li>\n<li>Reimbursement of purchase costs<\/li>\n<\/ul>\n<h3>Additional information<\/h3>\n<ul>\n<li>The claim period is 24 months from the date of purchase.<\/li>\n<li>Damage caused by improper use is not included in the claim.<\/li>\n<li>The shipping costs associated with the complaint will be covered by our shop, provided the complaint is found to be valid.<\/li>\n<\/ul>\n<h3>Contact<\/h3>\n<p>Do you have questions about the complaints process? Get in touch with us:<\/p>\n<ul>\n<li>Email: <a href=\"mailto:sklep@creativ.net.pl\" target=\"_new\" rel=\"noopener\">sklep@creativ.net.pl<\/a><\/li>\n<li>Contact form on the website: <a href=\"http:\/\/www.creativ.net.pl\/en\/kontakt\/\" target=\"_new\" rel=\"noopener\">www.creativ.net.pl\/kontakt<\/a><\/li>\n<\/ul>\n<p>Thank you for the trust you have placed in our shop. We are here to provide you with a positive shopping experience.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>At Creativ.net.pl, we care about our customers' satisfaction Despite our best efforts, sometimes there may be situations where a product does not meet expectations or has defects. If you encounter such a problem, we are here to help you. Complaint procedure 1. Report a complaint If you feel that the product you have received is faulty or not as described, please contact us at...<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-3498","page","type-page","status-publish","hentry"],"acf":[],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"admin","author_link":"https:\/\/www.creativ.net.pl\/en\/author\/admin\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/www.creativ.net.pl\/en\/wp-json\/wp\/v2\/pages\/3498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.creativ.net.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.creativ.net.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.creativ.net.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.creativ.net.pl\/en\/wp-json\/wp\/v2\/comments?post=3498"}],"version-history":[{"count":0,"href":"https:\/\/www.creativ.net.pl\/en\/wp-json\/wp\/v2\/pages\/3498\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.creativ.net.pl\/en\/wp-json\/wp\/v2\/media?parent=3498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}